Customer Service

Shipping & Delivery
We deliver books and art editions worldwide via Belgian Post. The costs for delivery will be added to the price in the basket, depending on the weight of the purchases. Orders will be send out once a week on Thursday. For Belgium delivery takes about 1 to 3 days (arrives on Friday or Monday), within Europe, delivery takes about 5-7 days, depending on the vicinity of the country. Note that our offices close during the Christmas Holidays and around mid-July until August. Please make sure to order in time.
Privacy & Security
We respect your right to privacy. None of the information collected on this site will ever be shared, rented or sold with any outside parties.Ensuring that you are well informed of our latest offers on our products, information, services and events, we will continue to deliver such information through various communication channels by using your personal data provided to us. If you do not wish to receive any marketing communications from MER. Paper Kunsthalle, please notify us via info@merpaperkunsthalle.org.
Returns & Replacements
We carefully check the quality of all orders before packaging. Every book we send is in mint condition. Therefore we cannot accept returns and we do not provide replacements.
Ordering
To order, simply add the desired number of books to your cart and complete your billing information as you check out.
Payment, Pricing & Promotions

Prices payable for products are those in effect at the time of dispatch or delivery, unless otherwise expressly agreed. Prices may be indicated on the site or an order acknowledgement but the authoritative price in the event of any discrepancy, is the price that is notified to you on our acceptance. Where the payment is invoiced, each invoice shall be due on and made in full within thirty (30) days of the date of relevant invoice. If at any time you fail to pay any amount due on the relevant due date, we may by notice declare all invoiced amounts unpaid at that date to be immediately due and payable. All purchases are final, non-cancelable and non-refundable.

Viewing Orders

International orders are provided with a tracking number by Belgian Post. Via their website www.bpost.be you can stay up to date on their whereabouts.

Updating Account Information

You are responsible for maintaining and promptly updating your account information with us for accuracy and completeness and keeping such information (and any passwords given to you for the purposes of accessing the site and/or purchasing products) secure against unauthorized access.